Terms of Service

Overview

Welcome to Scentality. By accessing or purchasing from our website, you agree to these Terms of Service. Please read them carefully before using our site.

Throughout this site, “we”, “us” and “our” refer to Scentality.

Use of Our Website

By using our website, you agree to:

Provide accurate and current information

Not use the site for unlawful, fraudulent, or harmful purposes

Not attempt to disrupt or gain unauthorised access to our systems

We may refuse service to anyone for any reason at any time.

Products & Orders

All products are subject to availability.
We reserve the right to:

Limit quantities purchased per person, household, or order

Refuse or cancel orders where necessary

Correct pricing or product detail errors at any time

Your order is only accepted once dispatched.

Pricing & Payment

Prices are shown in GBP (£) unless stated otherwise and may change without notice.

You agree to pay all charges associated with your order, including:

Product price

Shipping fees

Import duties, taxes, or customs fees (where applicable)

Shipping

Delivery times are estimates and may vary due to courier delays or customs processing.

Once an order has been shipped, responsibility transfers to the carrier.
We will assist in resolving delivery issues where possible.

Returns & Refunds

Due to hygiene laws and product integrity, fragrance products cannot be returned or refunded if opened or used.

Unopened, sealed bottles may be considered case-by-case.

Faulty or damaged items will be replaced in accordance with consumer law.

Full policy available in our Returns Policy page.

Intellectual Property

All content on this site — including text, branding, images, graphics, videos, and product names — is the intellectual property of Scentality.

You may not copy, reproduce, distribute, or commercially use any content without written permission.

User Comments & Submissions

If you submit reviews, comments, or content:

You grant us the right to use and share it

You confirm it does not infringe any rights or laws

You agree it may be reviewed, edited, or removed if inappropriate

Personal Information

Your submission of personal information is governed by our Privacy Policy.
We comply with GDPR and UK data laws.

Prohibited Uses

You must not use this site to:

Violate any laws

Exploit or harm others

Interfere with security or functionality

Upload viruses or malicious code

Harvest data or spam

We reserve the right to terminate access for misuse.

Limitation of Liability

Scentality is not liable for:

Delays, losses, or damages beyond our control

User misuse of products

Allergic reactions or personal scent preference

Patch-testing and ingredient review is the customer's responsibility.

Nothing in this policy limits your statutory rights.

Changes to Terms

We may update these Terms at any time.
Continued use of our site means you accept any changes.