Last updated: November 2025
These Terms of Service describe the rules and guidelines for using our website and outline the legal responsibilities of you and Scentality.
Welcome to Scentality. By accessing or purchasing from our website, you agree to these Terms of Service. Please read them carefully before using our site.
Throughout this site, “we”, “us” and “our” refer to Scentality.
By using our website, you agree to provide accurate and current information, not use the site for unlawful, fraudulent, or harmful purposes, and not attempt to disrupt or gain unauthorised access to our systems.
We may refuse service to anyone for any reason at any time.
All products are subject to availability. We reserve the right to limit quantities purchased per person, household, or order; refuse or cancel orders where necessary; and correct pricing or product detail errors at any time.
Your order is only accepted once dispatched.
Prices are shown in GBP (£) unless stated otherwise and may change without notice.
You agree to pay all charges associated with your order, including product price, shipping fees, and import duties, taxes, or customs fees where applicable.
Delivery times are estimates and may vary due to courier delays or customs processing.
Once an order has been shipped, responsibility transfers to the carrier. We will assist in resolving delivery issues where possible.
Due to hygiene laws and product integrity, fragrance products cannot be returned or refunded if opened or used.
Unopened, sealed bottles may be considered case-by-case. Faulty or damaged items will be replaced in accordance with consumer law.
All content on this site — including text, branding, images, graphics, videos, and product names — is the intellectual property of Scentality.
You may not copy, reproduce, distribute, or commercially use any content without written permission.
If you submit reviews, comments, or content, you grant us the right to use and share it, confirm that it does not infringe any rights or laws, and agree that it may be reviewed, edited, or removed if inappropriate.
Your submission of personal information is governed by our Privacy Policy. We comply with GDPR and UK data laws.
You must not use this site to violate any laws, exploit or harm others, interfere with security or functionality, upload viruses or malicious code, harvest data, or spam.
We reserve the right to terminate access for misuse.
Scentality is not liable for delays, losses, or damages beyond our control, user misuse of products, allergic reactions, or personal scent preference.
Patch-testing and ingredient review is the customer's responsibility. Nothing in this policy limits your statutory rights.
We may update these Terms at any time. Continued use of our site means you accept any changes.